When will my order ship?
All our orders are carefully packaged and shipped from Renton, Washington within 3-7 business days. All orders are shipped through USPS Priority Mail or First Class and will include delivery tracking.
For US domestic shipping, when shipped USPS First Class Mail, it usually takes anywhere between 1-5 business days in transit. International orders vary wildly depending on which country you live in. It can take anywhere between 7-21 days.
During high volume seasons, such as Christmas, it may take an additional 2-3 days.
If your order is time-sensitive, please include a message when you place your order and we will do our best to accommodate you. There is always the option to choose a faster shipping time at checkout. This will not speed up our processing times, just the shipping speed once your order leaves our studio.
Can I include a gift note with my order?
Absolutely! Amicreative items make perfect gifts and we are happy to enclose a custom note with any order. When checking out, please mention that the order is a gift and your message within the comment box. We will make sure to not include an invoice just in case the items are shipping directly to the final recipient.
What if my items arrived damaged?
If you receive a damaged item, please send an email to email@example.com within 10 business days of receipt of the item. Please attach a photo of the damaged product and specify if you would like a refund, merchandise credit, or a replacement.
I’m interested in carrying your products in my retail store. Do you offer wholesale?
Yes! Amicreative products are available to retailers at wholesale pricing. Wholesale information can be found here. (Amicreative products are not offered on consignment basis.)
Where are your products made?
Our greeting cards, gift tags and giclee art prints are printed within 15 miles of our studio, in Bellevue, Washington. Our wrapping paper is printed in the USA. Our tea towels, aprons and scarves are made in India and all our enamel products are made in China. All our internationally manufacturers have been carefully vetted to ensure fair trade, wage compensation, healthy work environments and no forced or child labor practices.
What are our Environmental Commitments?
Our greeting cards and gift tags are printed locally on Forest Stewardship Council FSC® certified and Rainforest Alliance Certified™ papers, and our envelopes contain 30% post-consumer waste, which means that the paper we use comes from responsibly managed forests and is made using 100% renewable energy sources. All of the plastic sleeves we use are made from compostable PLA, plastic sleeves and are bio-degradable. Our branded tissue paper is also made from FSC-certified, recycled paper and fully home-compostable after use. Our shipping mailers and branded are also made from recycled materials and can go right back into the recycling stream when you’re done with them. We re-use packaging materials and boxes whenever possible, and even our packing tape is plant-derived and biodegradable!
Any other questions?
If you have any other questions, please feel free to reach out to us at firstname.lastname@example.org and we will try to get back to you as soon as possible.