Shipping + Returns
Shipping
Free US shipping for orders over $75, all other orders are $9 flat rate shipping.
All our orders are carefully packaged and shipped from Renton, Washington within 3-7 business days. All orders are shipped through USPS Priority Mail or First Class and will include delivery tracking.
For US domestic shipping, when shipped USPS First Class Mail, it usually takes anywhere between 1-5 business days in transit. International orders vary wildly depending on which country you live in. It can take anywhere between 7-21 days.
During high volume seasons, such as Christmas, it may take an additional 2-3 days.
If your order is time-sensitive, please include a message when you place your order and we will do our best to accommodate you. There is always the option to choose a faster shipping time at checkout. This will not speed up our processing times, just the shipping speed once your order leaves our studio.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at ami@amitanair.com. Please note that returns will need to be sent to the following address: 813 Mt. Baker PL NE. Renton, WA 98059
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at ami@amitanair.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Custom products (such as special orders or personalized items) cannot be returned. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ami@amitanair.com.
